About Us & Information
Our Contact details.
Address: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire LE13 1SE.
Email: firstname.lastname@example.org (or use the contact form on the contack page).
Making a purchase
Just browse our website and select any items that you wish to buy. Then click add to my cart at the bottom of any page. After you have finished your selection, click on order and you will be asked for a few details that we need to be able to satisfy the order. You can check your order or checkout at any time by using the buttons at the top right corner of each shop page. All orders will be confirmed by e-mail within a few minutes.
Shipping Prices & Delivery Services
UK Standard Delivery
Our UK standard delivery price is £2.39 per order.
Standard delivery is free on all UK orders £30 and over.
We prepare and dispatch your orders within a 24 to 48 hour window. After you place your order. Although Most of our orders are dispatched the sameday and within 24 hours and will arrive in one or three working days, but please allow upto 2 to 4 working days for your parcel to arrive (especially durning peak and busy times).
Premium Delivery is £7.95 per order.
Premium Delivery orders are posted the same day and arrive the next working day (orders must be received by 11am, but can be later depending on how busy we are) and orders received on a Friday will be delivered on a Monday. Parcels can still be delivered on a Saturday depending on your local Royal Mail delivery office or the delivery company we use. The delivery company we use depends on the weight of your order, usually orders under 2kg are sent out by Royal Mail 24.
Please Note: If you live in remote parts of the country, we might not be able to guarantee next day delivery for some parts of the country, and all deliverys might take extra time to arrive. Please contact us for more details. Deliverys during Covid-19, bank holidays, busy and bad weather might also be delayed during those days and could take an extra day to be delivered.
Europe Deliverys & Southern Ireland: (A None UK Address)
Europe Delivery including Southern Ireland is £7.95 per order.
We ship all Europe orders using standard Royal Mail Airmail or a parcel courier (Usually Parcel Force Worldwide, UPS or DPD) depending on the size and weight of your order.
Europe delivery - International Tracked & Signed is £10.95 per order.
We also offer a fully tracked delivery service to all Europe destinations, with Royal Mail, DPD and UPS International Tracked & Signed. Tracked & Signed is a service offering full end-to-end tracking. Tracking and Signature items are processed in a separate network while theyre in the UK giving extra priority and security. We will email all tracking numbers and full tracking details when we ship your order.
Europe deliverys are posted within 24 to 48 hours and usually arrive in 3 to 6 days, depending on your country, but might take longer at peak times.
Other Worldwide Countries:
We can ship to just about any country in the world, if your country is not listed at the checkout then please contact us and we will give you a price and details on how you can order.
We accept most UK Credit and Debit cards including Visa, Mastercard, Maestro, Switch, Delta, Solo, Visa Electron, Nochex and Paypal. You may send your credit card information by post if you prefer. We also accept cheques, postal orders and cash by registered post. Simply order online but select 'Credit Card Details/cheque etc Sent Separately' at the checkout. Full details on where to send your payment to etc are given at the end of the checkout.
Credit Card Security
Our online store uses the highest level of full SSL security throughout the site for complete security. All credit card details are encrypted on our payment processors secure site using 128 bit encryption and at no point do we ever see those details, they are kept between you and your bank only. This is fully approved by the UK High-Street Banks, (indeed it is the same level of security used by High Street Banks). They are not held or seen by us at anytime and are 100% secure.
We guarantee your delight when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason), simply email us for details, or just return to our address below. To understand your obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights are not affected.