Our Contact details.
Address: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire LE13 1SE.
If you can find an identical product online at a lower price than ours within 30 days, we will offer a full refund without question on return of our goods.
Making a purchase:
Just browse our website and select any items that you wish to buy. Then click add to my cart at the bottom of any page. After you have finished your selection, click on order and you will be asked for a few details that we need to be able to satisfy the order. You can check your order or checkout at any time by using the buttons at the top right corner of each shop page. All orders will be confirmed by e-mail within a few minutes. If you do not receive an e-mail, it is likely that you might of given us an incorrect e-mail address.
Please allow 2 to 4 working days for delivery, but most are received in one or two days, we ship all orders wihin 24 hours. We make a low standard charge for packing and delivery of £1.95 per order. We use either Royal Mail or Courier Parcel service depending on the size and weight of your order. For urgent orders we have a next day service by either Royal Mail Special Delivery, or by parcel courier depending on the size and weight, orders must be received by 11am for this service Monday to Thursday, next day orders received on a Friday will be delivered on a Monday (not including Bank Holidays). We also have a Saturday Guaranteed service and orders must be received by 11am on a Friday
We accept most UK Credit and Debit cards including Visa, Mastercard, Maestro, Switch, Delta, Solo, Visa Electron, Nochex and Paypal. You may send your credit card information by post if you prefer. We also accept cheques, postal orders and cash by registered post. Simply order online but select 'Credit Card Details/cheque etc Sent Separately' at the checkout. Full details on where to send your payment to etc are given at the end of the checkout.
Credit Card Security:
All credit card numbers are encrypted on our payment processors secure site using 128 bit encryption. This is fully approved by the UK High-Street Banks, (indeed it is the same level of security used by High Street Banks). They are not held or seen by us at anytime and are 100% secure.
We guarantee your delight when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason), simply email us for details, or just return to our address below. To understand your obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights are not affected.