Shipping & Delivery Information
Please find information on our shipping prices and delivery times. If you need any help regarding shipping, please contact us and we will be happy to help.
UK Standard Delivery:
UK standard delivery is £1.95 per order.
Standard delivery is free on all UK orders £35 and over. Depending on the size and weight of your parcel.
UK standard deliverys are posted within 24 hours (usually we post the sameday when your order is received by 2pm) and usually arrive in one or two days, but please allow 2 to 4 days for your parcel to arrive.
Next Day delivery by either royal mail or parcel courier:
Next Day Delivery is £7.95 per order.
Next day guaranteed delivery orders are posted the same day and arrive the next working day (orders must be received by 11am) and orders received on a Friday will be delivered on a Monday, but can still be delivered on a Saturday depending on your local Royal Mail delivery office.
Saturday Special Delivery (Guaranteed):
Saturday Special Delivery is £9.95 per order.
Saturday Special deliverys will arrive on a Saturday Guaranteed (orders must be received by 11am on a Friday) for guaranteed delivery on a Saturday.
Please Note: If you live in remote parts of the country, we might not be able to guarantee next day delivery for some parts of the country, and all deliverys might take extra time to arrive. Please contact us for more details. Deliverys during bank holidays will be delayed during those days.
Europe Deliverys & Southern Ireland: (A None UK Address)
Europe Delivery including Southern Ireland is £6.25 per order.
We ship all Europe orders using standard Royal Mail Airmail or parcel courier (Parcel Force Worldwide, UPS or DPD) depending on the size and weight of your order.
Europe delivery - International Tracked & Signed is £9.25 per order.
We also offer a fully tracked delivery service to all Europe destinations, with Royal Mail International Tracked & Signed. Tracked & Signed is a service offering full end-to-end tracking. Tracking and Signature items are processed in a separate network while theyre in the UK giving extra priority and security. We will email all tracking numbers and full tracking details when we ship your order. (This is the fastest service and gives full tracking).
Europe deliverys are posted within 24 hours and usually arrive in 3 to 5 days, depending on your country. We usually ship your order the same day when received by 2pm.
Other Worldwide Countries:
We can ship to just about any country in the world, if your country is not listed at the checkout then please contact us and we will give you a price and details on how you can order.
We guarantee your delight when you make a purchase from us. We will make a full refund or exchange if you are not happy with your purchase from us (for any reason upto 90 days), simply email us for details, or just return to our address below. Your statutory rights are not affected. To return goods simply return to us and enclose your original invoice or a note with your name address and reason for your return and what you would like us to do, ie: refund or send an alternative item or exchange of items etc to: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE. If you are returning because of damaged or faulty goods or a mistake has been made by us we will refund your return postage costs, we do not currantly have a free returns policy. To understand your obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm