Shipping & Delivery Information
Please find information about Free Delivery, our prices and how long orders take to arrive. If you need any help, please contact us and we will be happy to help.
UK Standard Delivery:
Our UK standard delivery price is £2.39 per order.
Standard delivery is free on all UK orders £30 and over.
We prepare and dispatch your orders within a 24 to 48 hour window. After you place your order. Although Most of our orders are dispatched the sameday and within 24 hours and will arrive in one or three working days, but please allow upto 2 to 4 working days for your parcel to arrive (especially durning peak and busy times).
Premium Delivery is £7.95 per order.
Premium Delivery orders are posted the same day and arrive the next working day (orders must be received by 11am, but can be later depending on how busy we are) and orders received on a Friday will be delivered on a Monday. Parcels can still be delivered on a Saturday depending on your local Royal Mail delivery office or the delivery company we use. The delivery company we use depends on the weight of your order, usually orders under 2kg are sent out by Royal Mail 24.
Please Note: If you live in remote parts of the country, we might not be able to guarantee next day delivery for some parts of the country, and all deliverys might take extra time to arrive. Please contact us for more details. Deliverys during Covid-19, bank holidays, busy and bad weather might also be delayed during those days.
Europe Deliverys & Southern Ireland: (A None UK Address)
Europe Delivery including Southern Ireland is £7.95 per order.
We ship all Europe orders using standard Royal Mail Airmail or a parcel courier (Usually Parcel Force Worldwide, UPS or DPD) depending on the size and weight of your order.
Europe delivery - International Tracked & Signed is £10.95 per order.
We also offer a fully tracked delivery service to all Europe destinations, with Royal Mail, DPD and UPS International Tracked & Signed. Tracked & Signed is a service offering full end-to-end tracking. Tracking and Signature items are processed in a separate network while theyre in the UK giving extra priority and security. We will email all tracking numbers and full tracking details when we ship your order.
Europe deliverys are posted within 24 to 48 hours and usually arrive in 3 to 6 days, depending on your country, but might take longer at peak times.
Other Worldwide Countries:
We can ship to just about any country in the world, if your country is not listed at the checkout then please contact us and we will give you a price and details on how you can order.
We guarantee your delight when you make a purchase from us. We will make a full refund or exchange if you are not happy with your purchase from us (for any reason upto 90 days), simply email us for details, or just return to our address below. Your statutory rights are not affected. To return goods simply return to us and enclose your original invoice or a note with your name address and reason for your return and what you would like us to do, ie: refund or send an alternative item or exchange of items etc to: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE. If you are returning because of damaged or faulty goods or a mistake has been made by us we will refund your return postage costs, we do not currantly have a free returns policy. To understand your obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm