Aromatherapy Store

Powells Aromatherapy

Essential Oils & Aromatherapy Sundries

Free UK Delivery on orders over 35

About Us

If you need any assistance regarding our payment options, or are having any problems ordering don't hesitate to contact us. We monitor our emails out of office hours, including evenings, bank holidays and weekends. Making a payment on our website is 100% guaranteed secure with the latest online security payment processors.

Our Contact details are

Address: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.

Phone: 0749 279 3079.

Email: powellsaromatherapy@gmail.com (please email us anytime)

Same Day Dispatch

Orders placed before 2:00pm (Monday-Friday) are usually despatched the same day, subject to stock availability and any security checks. Orders placed after 2:00pm during the week or at weekends are processed and despatched the following working day. We despatch all orders within 24 hours and post them out using Royal Mail or parcel courier depending on the weight of the order. Most orders arrive within one to three days. Shipping is charged at £2.89 per order and FREE for orders £40 and over.

Guarantee

We offer a full 100% money back guarantee when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason, even if you just change your mind), simply email us to let us know if you would like an exchange, partial or full refund, or just return to our address above with a note explaining what you would like us to do.
Find us on the map:

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most UK Credit and Debit cards including Visa, Mastercard, Maestro, Switch, Delta, Solo, Visa Electron, Nochex and Paypal. You may send your credit card information by post if you prefer. We also accept cheques, postal orders and cash by registered post. Simply order online but select 'Credit Card Details/cheque etc Sent Separately' at the checkout. Full details on where to send your payment to etc are given at the end of the checkout.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

Shipping And Handling

Please allow upto 3 working days for delivery, but most are received in one or two days, we ship all orders wihin 24 hours. We make a low standard charge for packing and delivery of £2.89 per order. We use either Royal Mail or Courier Parcel service depending on the size and weight of your order. For urgent orders we have a next day service by either Royal Mail Special Delivery, or by parcel courier depending on the size and weight, orders must be received by 11am for this service Monday to Thursday, next day orders received on a Friday will be delivered on a Monday (not including Bank Holidays). We also have a Saturday Guaranteed service and orders must be received by 11am on a Friday.

Delivery Schedule

We deliver your order right away. We will post your order to you in 24 hours and will be received in one to three business days . International orders are generally received in under 3 to 5 days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed straight away with the option to cancel your orde or change items if you would rather not wait.

Credit Card Security

Powells Aromatherapy will never at any point see your credit or debit card details when making a payment using your credit of debit card on this site, as this information is between you and your own bank or credit card company and if used, paypal. We use Nochex to process credit and debit cards, customers are passed to a Nochex securely hosted payment page where you can securely make a payment using the latest credit card security standards. Nochex adheres to the internationally recognised card industry security standards for card security as set out in PCI DSS. Nochex is Level 1 compliant (the highest level attainable).

Guarantee

We guarantee your delight when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason), simply email us for details, or just return to our address below. To understand our obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights are not affected.

Reaching Us

If you need any assistance regarding your order, or just need any help or information don't hesitate to contact us. We monitor our emails out of office hours, including evenings, bank holidays and weekends.

Our Contact details are:

Address: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.

Phone: 0749 279 3079.

Email: powellsaromatherapy@gmail.com (please email us anytime)

Privacy Policy

At powells aromatherapy we use cookies to track what you have in your basket, make it possible for you to make a purchase and to remember you when you return. We do not store personally identifiable information. Please note that cookies can’t harm your computer. By continuing and shopping with powells aromatherapy you are accepting these cookies.

Data Protection:

All information collected by powells aromatherapy is stored and handled in accordance with the Data Protection Act 1998. Personal and financial information collected on this site is used for the sole purpose of processing and delivering your order.

Online security and privacy policy

What are cookies? Do you use them on your site?

A cookie is a text only string of information created by a web site on your computer. The web site uses this cookie to identify you when you return to the site.

Our cookies cannot harm your computer and do not contain any personal or private information. A cookie typically contains the name of the domain from which it has come, the "lifetime" of the cookie, and a value, in our case a randomly generated unique number.

Most computers are sold with cookies enabled, but you can set your computer to disable cookies if you prefer to. However, you should be aware that just like most other websites the powells aromatherapy website will not work without cookies - you will not be able to login or purchase products if you have disabled cookies.

When you visit our website we send you a cookie as it makes the interaction between the user and website faster and easier. For example, the use of cookies:

• allows the site to remember your registration details (if avaliable) so you don’t have to re-register each time you visit.
•allows you to add items to your shopping basket without having to login repeatedly.
Cookies may also be used in the following ways:

• to allow us to match promotions and special offers to your preferences or to avoid showing you promotions repeatedly.
• to compile anonymous, aggregated statistics that allow us to understand how users use our site. This helps us to improve the efficiency of our website for visitors and users.
Two types of cookies may be used on this website:

• Session cookies - temporary cookies that remain in the cookie file of your browser until you leave the site.
• Persistent cookies - remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Collection of personal data

When you register with us (if avaliable) we collect the following information: -
Your name and address, a contact telephone number, and an e-mail address.

We keep this information on a secure data system, which is not accessed by anyone other than powells aromatherapy.

We keep a record of any correspondence you send us including e-mail messages as this helps us to track any problems or concerns you may have.

We also keep a record of your purchases with us so that we deal quickly with any issue you may have about your order.

Use of personal data

We are committed to safeguarding the personal data of powells aromatherapy.co.uk visitors; this policy sets out how we will treat your personal information. The data we collect is also used in the following ways:

• enabling us to tell you about any special offers or promotions or company news that we feel may be of interest to you – but this is only where you have given permission. You may unsubscribe from receiving such information and offers at any time by emailing to powellsaromatherapy@gmail.com and stating that you do not wish to receive any emails from powells aromatherapy.
• enabling us to contact you (and to ask for your permission to be included if we are planning any market research) so that we establish what you like or don't like about our products and service
• planning our future product purchases so as to try and meet your requirements going forward
• helping us to understand the shopping behaviour of our customers so that we can send you the most relevant information and not waste your time and our money
• We may share email contacts with any of our sister companies but please note powells aromatherapy.co.uk never share your personal contact details with any third parties.

We regularly review this policy to ensure that we continue to comply with all the necessary regulations and give you the utmost confidence in the management of our data.

Returns Policy

We guarantee your delight when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason), simply email us for details, or just return to our address below. Your statutory rights are not affected. To return goods simply return to us and enclose your original invoice or a note with your name address and reason for your return and what you would like us to do, ie: refund or send an alternative item or exchange of items etc to: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE. To understand your obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Web Site Information

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission.

4. Description of Products
a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
http://www.sellerdeck.com/