If you need any assistance regarding our payment options, or are having any problems ordering don't hesitate to contact us. We monitor our emails out of office hours, including evenings, bank holidays and weekends. Making a payment on our website is 100% guaranteed secure with the latest online security payment processors.
Our Contact details are
Address: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
Email: email@example.com (please email us anytime)
Same Day Dispatch
Orders placed before 2:00pm (Monday-Friday) are usually despatched the same day, subject to stock availability and how busy we are. Orders placed after 2:00pm during the week or at weekends are processed and despatched the following working day. We despatch all orders within 24/48 hours and post them out using Royal Mail or parcel courier depending on the weight and size of the order. Most orders arrive within one to three days. Shipping is charged at £2.39 per order and FREE for orders £30 and over.
We offer a full 100% money back guarantee when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason, even if you just change your mind), simply email us to let us know if you would like an exchange, partial or full refund, or just return to our address above with a note explaining what you would like us to do.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept most UK Credit and Debit cards including Visa, Mastercard, Maestro, Switch, Delta, Solo, Visa Electron, Nochex and Paypal. You may send your credit card information by post if you prefer. We also accept cheques, postal orders and cash by registered post. Simply order online but select 'Credit Card Details/cheque etc Sent Separately' at the checkout. Full details on where to send your payment to etc are given at the end of the checkout.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
Shipping And Handling
Standard delivery is free on all UK orders £30 and over.
UK standard deliverys are £2.39 and are posted within 24/48 hours (usually we post the sameday when your order is received by 2pm) and usually arrive in one or three days, but please allow 2 to 4 days for your parcel to arrive.
Premium Delivery by either royal mail or parcel courier.
Premium Delivery is £7.95 per order.
Premium Delivery orders are posted the same day and usually arrive the next working day (orders must be received by 11am) and orders received on a Friday will be delivered on a Monday, but can still be delivered on a Saturday depending on your local Royal Mail delivery office.
Please Note: If you live in remote parts of the country, we might not be able to guarantee next day delivery for some parts of the country, and all deliverys might take extra time to arrive. Please contact us for more details. Deliverys during bank holidays will be delayed during those days and at peak times like Christmas could effect deliverys.
Europe Deliverys & Southern Ireland: (A None UK Address)
Europe Delivery including Southern Ireland is £7.95 per order.
We ship all Europe orders using standard Royal Mail Airmail or parcel courier (Parcel Force Worldwide, UPS or DPD) depending on the size and weight of your order.
Europe delivery - International Tracked & Signed is £10.95 per order.
We also offer a fully tracked delivery service to all Europe destinations, with Royal Mail International Tracked & Signed. Tracked & Signed is a service offering full end-to-end tracking. Tracking and Signature items are processed in a separate network while theyre in the UK giving extra priority and security. We will email all tracking numbers and full tracking details when we ship your order. (This is the fastest service and gives full tracking).
Europe deliverys are posted within 24 hours and usually arrive in 4 to 6 days, depending on your country. We usually ship your order the same day when received by 2pm.
Other Worldwide Countries.
We can ship to just about any country in the world, if your country is not listed at the checkout then please contact us and we will give you a price and details on how you can order.
We deliver your order right away. We will post your order to you in 24/48 hours, usually the sameday when orders are made before 2pm and should be received in one to three business days . International orders are generally received in under 4 to 6 days.
If your item is not in stock, we will back order for you. You will always be emailed straight away with the option to cancel your orde or change items if you would rather not wait.
Credit Card Security
Powells Aromatherapy will never at any point see your credit or debit card details when making a payment using your credit of debit card on this site, as this information is between you and your own bank or credit card company and if used, paypal. We use Nochex to process credit and debit cards, customers are passed to a Nochex securely hosted payment page where you can securely make a payment using the latest credit card security standards. Nochex adheres to the internationally recognised card industry security standards for card security as set out in PCI DSS. Nochex is Level 1 compliant (the highest level attainable).
We guarantee your delight when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason), simply email us for details, or just return to our address below. To understand our obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights are not affected.
If you need any assistance regarding your order, or just need any help or information don't hesitate to contact us. We monitor our emails out of office hours, including evenings, bank holidays and weekends.
Our Contact details are:
Address: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE, UK.
Email: firstname.lastname@example.org (please email us anytime)
Who are we.
When we refer to 'we' in this policy, we are referring to Powells Aromatherapy T/A Just Aromatherapy 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE. For the purposes of this policy, Powells Aromatherapy T/A Just Aromatherapy is the Data Controller. The Data Controller is the person(s) who determine how your personal data is controlled within the company.
Powells Aromatherapy T/A Just Aromatherapy is committed to complying with the General Data Protection Regulation (GDPR) 2018. This policy provides information as to how we collect and use personal data, and what your rights are.
What information do we collect and hold
When placing an order with us or registering for an account we collect the following information.
- Name, Address, Postcode, Country, Telephone Number, Mobile No, and E-Mail Address.
- We may gather information including the device type, browser, IP address, and how you use our web site.
When you make a payment for an order, we use third party payment processors. We do not store or collect your payment details. This information is provided directly to our third party payment processors. The payment processors we use are Paypal and Nochex.
When you contact us through our customer support for an enquiry or a problem with a product or an order, we will collect certain personal information to order to fulfil the support.
We do NOT collect sensitive information such as race, ethnicity, religious beliefs, or any lifestyle information.
How do we use the information
We will only use your personal information for legitimate purposes
- To fulfil the contract between yourselves and the company
- To comply with our legal and regulatory obligations
We use the information to process the orders you place with us through any of our portals.
We use the information to register you as a new customer.
We process your payments and refunds if applicable.
To analyse how you use our web site so that we may improve our services to you. These statistics helps us review our
business, but in no way identifies you personally.
To administer and protect our business.
To contact you about our products and services, if you have provided consent.
We may use the information to provide customer support where you have requested such by telephone or by e-mail, or to investigate and resolve a problem you have raised.
For security purposes, we may use the information provided to verify accounts and to prevent fraudulent activity.
We may use your personal information to recover money owed to us, where applicable.
Who do we share the information with.
We may share your personal information with the following third parties. We will only share sufficient information to enable them to provide the service and complete the task.
Service suppliers which enable us to fulfil our contractual obligations with you. This will include our carriers such as Royal Mail, and other carriers we may use.
If you have opted in for a newsletter, we share limited information with our e-mail marketing providers such as Mailchimp, so that we can send the newsletters.
We may share information with other service providers who provide us with IT support.
Professional bodies who support our business including bankers, accountants, and insurers.
Government authorities, including HM Revenue & Customs, to comply with regulatory requirements.
Credit reference agencies, whereby the customer has applied for credit, and has provided us with consent.
Keeping you informed about our products and services.
Where you have explicitly provided consent, we may frequently send you e-mails about our products and services.
At any time you may withdraw consent by e-mailing us via our contact form.
How long we keep the information for.
We only retain your personal data for as long as is necessary for us to comply with our legal obligations.
We are required by law to keep certain information, such as contact and transaction information for a minimum of six years for accounting and tax purposes.
Data used for web site tracking is held for a much shorter period of time, and does NOT hold any information which can personally identify you.
Lawful basis for processing data.
We are required by law to define our legal grounds for processing your personal data. We may process your personal data for more than one lawful basis, and these are explained below.
Processing Information to Fulfil a Contract.
When you create an account with us, or buy a product from us, you enter into a contract with us. In order for us to fulfill that contract we need to process the information you provide us. We process your information on the basis there is a contract between us. We will continue to process this information until the contract between us comes to a satisfactory end.
Processing Information with Your Consent.
When you access our web site or send us an enquiry via e-mail, you implicitly provide consent for us to use your personal information in one way or another.
When you request information about our products and services, by telephone or e-mail, you implicitly provide consent for us to contact you with a response.
We will always seek explicit consent whenever sending you marketing materials by e-mail.
Processing Information for Legitimate Interests.
We may process your personal information for the legitimate interest of
Record-Keeping and administration of the business
To help analyse how customers use of services, and help us improve our web site
To help form a more effective marketing strategy
To recover debts where applicable
Protecting the legal rights of all parties
Protecting your interests where we have a duty to do so
Processing Information for Legal Obligations.
We have certain legal obligations for processing your information. This will include the maintenance of records for tax purposes.
We may also be required by law to provide information to the authorities if we are legally requested.
You have the right, under certain circumstances, under the data protection laws. These include
Access to your own information
Correction of your own personal data
Removal of your information
Restrict the processing of your personal data
Right to withdraw consent
If you wish to exercise your rights, you can contact us via our online contact form. We are required to action your request within one month. However, if the work is unduly complex or there are multiple requests we may extend the period. If this is the case we will explain our reasons why.
We will not charge you a fee unless the requests are excessive or unfounded. If we have to charge you a fee, we will inform you and the reasons why.
If you find you are not satisfied with our actions, you can contact us via our online contact form. Beyond this you have the right to make a complaint to the Information Commissioner.
Further information about your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
Transfer of your Information.
The information we collect may be transferred, or stored, at a destination outside the European Economic Area (EEA). It may be processed by one of our service suppliers in order to fulfil an order or provide support services. Under these circumstances, we will ensure that we only work with responsible service suppliers.
Links to other web sites.
Our web site may contain links to external web sites which are not operated by us. We would advise you to review the privacy policies of those web sites. We cannot be held responsible for any policies of these third party web sites.
We use Google Analytics to analyse the use of our web site. This is a service offered by Google that tracks and reports website traffic. The data contained in these cookies used is anonymous, and does not identify who you are.
You can opt-out of this by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Cookies are small pieces of data sent from a web site and stored on the user's computer by the user's web browser while the user is browsing.
The types are cookies we use are.
These cookies allow you to navigate our site and add items to the basket.
These cookies allow us analyse how you, the customer, uses the site, so that we can improve the experience.
These cookies assist in the security of your browsing.
By using our web site, you agree to the use of these cookies. However, you may, if you wish, disable or delete these cookies, by changing the settings in your browser. This will vary amongst browser's, but a simple google search "disable cookies" will show you how.
We are committed to protecting your personal data. We use various up to date security features in house, and follow stringent procedures in order to protect your information.
Access to your information is limited to employees and service providers on a need to know basis, and strictly follow our instructions.
Browsing on our web site, and entering personal data, is protected by 256-bit SSL encryption.
Our payment providers are also PCI-DSS complaint.
We have put procedures in place to deal with suspected data breaches. We will rapidly notify you and the Information Commissioner of any data breach.
Right to Complain.
If you are still unhappy with the way we process your information, you have the right to complain to the Information Commissioner at https://ico.org.uk/concerns/.
. using our contact form
. Telephone: +44 01664 669522
. Mail: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE.
We regularly review this policy to ensure that we continue to comply with all the necessary regulations and give you the utmost confidence in the management of our data.
We guarantee your delight when you make a purchase from us. We will make a full refund if you are not happy with your purchase from us (for any reason), simply email us for details, or just return to our address below. Your statutory rights are not affected. To return goods simply return to us and enclose your original invoice or a note with your name address and reason for your return and what you would like us to do, ie: refund or send an alternative item or exchange of items etc to: Powells Aromatherapy, 45 Thorpe Road, Melton Mowbray, Leicestershire, LE13 1SE. To understand your obligations in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Web Site Information
a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission.
4. Description of Products
a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.